Tuesday, June 12, 2007

Linksys Routers - a review of support

Got DSL and a router for Xmas. Went to set up the router and only one computer could connect through it at a time to the internet - whichever computer connected first got the connection. Called the ISP, they tried to get me into my router, but no browser could get into its configuration page ( They said to call Linksys.

Called Linksys, got someone who I could barely understand (I think ALL their call centers are in Asia). They tried a ton of ways to get me into the router to no avail. Though they do not support Macs and have zero literature on their routers and Macs, the woman on the other end was quite knowledgeable. However, she couldn't figure it out and pronounced the router to be faulty and so had us send it in to them for a replacement (we'd lost the reciept).

Got the new router, went to set it up. Still couldn't get into the configuration page. Did a massive Google search on Macs and this model router - finally found some info on how to set up Network Prefs to get into the damn contraption. Was able to get into the router but had no clue how to set it up. Was stuck with three options:
1) connect to internet 1 computer at a time directly through modem with PPPoE settings,
2) connect to internet 1 computer at a time through router with PPPoE settings with inability to access the router, and
3) connect to just the router and its config. page but not the internet.

Once into the config page I still had no idea how to set it up to let me be ON the net AND to have more than one computer connected at a time.

Called my ISP. They had no clue what to do - as soon as I said "Linksys" she went on a sympathetic tirade about all the problems customers have with Linksys. Seems I wasn't alone but I still had my connection problem.

So I started a thread on the MacOSG about my problem. A few screencaps later the knowledgeable folks there had me up and running both my computer AND my sister's on the net.

The Solution
• Uncheck PPPoE options in the Mac's Network settings.
• Enable DHCP on the Mac - being sure to enter in my ISP's DNS numbers. Turn on the router and let it connect to me. Good!
• Using a browser, go into the router's config page (
• Set it up for PPPoE, enter in settings given by ISP. Enable DHCP.

Voila. Now we are both online, my sister and I. :D
I have the wireless function turned off for now since neither of us has an Airport card (we had thought Kais had one in her iMac - she plans on getting one soon so we don't have to trip step over the cable in the hallway).

Linksys sucks, but I guess that was a given. What was most amazing to me is how simple this was and yet the Linksys techs, with all their techie knowledge, had no idea what the problem was. One minor thing - pointing the Mac's network settings DIRECTLY to the router in order to access it, or knowing that PPPoE enabled will not allow a person to access their router. *headdesk* Thank god for the MacOSG.

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